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Hotel Booking

Hotel Booking

How to request extra beds for children?

You can note this request in the Additional Request section during the reservation process. We will always strive to fulfill every request however these cannot be guaranteed since it is subject to the property's policy. In addition, the requests may incur additional costs that are not included in the reservation price you paid to LYOTRAVEL.

How to request early check-in or late check-out?

You can note this request in the Additional Request section during the reservation process. We will always strive to fulfill every request however these cannot be guaranteed since they are subject to availability at the time of your arrival.

How to change the property?

To change the property, you should cancel your original booking and make a new booking. Please note that any cancellation is subject to the property's cancellation policy. The new booking is subject to availability.

What is your hotline number?

Presently we do not have a call center. However, if you have any inquiries or need our assistance you can reach us out at support.lyotravel.com or drop us a message via [email protected].

What is a "non-refundable"/ "free cancellation" booking?

  • Non-refundable booking: Booking cannot be amended or modified. If you fail to arrive or cancel the booking, no refund will be given. This information is stated in the booking cancellation policy and the confirmation email.
  • Free cancellation booking: You can cancel your booking free of charge within an allowed period and this information is stated in the booking cancellation policy and the confirmation email. Example: "Free cancelation before โ€œxโ€ date. Cancellations made after the โ€œxโ€ date will be charged "amount" of the booking.